Politique d’expédition

Shipping Policy

Thank you for choosing Axrot Ltd! This shipping policy outlines the terms and conditions regarding the shipping of products purchased from our website. By placing an order, you agree to comply with this policy.

Processing Time:

  • Orders are typically processed within 7-30 business days, excluding weekends and holidays. Please note that this processing time includes sourcing products, quality checks, and packaging.

Shipping Methods:

  • We offer a variety of shipping methods to cater to your needs, including standard shipping, expedited shipping, and international shipping.
  • The availability of specific shipping methods may vary depending on the destination and the weight/size of the item(s) ordered.

Delivery Time:

  • The estimated delivery time will depend on the shipping method selected and the destination.
  • Please note that the estimated delivery time is provided by the shipping carrier and can vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
  • To get the most accurate and up-to-date shipping information for your order, please contact our customer support team.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track the progress of your shipment by using the provided tracking number on our website or the shipping carrier's website.

International Shipping:

  • We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.
  • Customs policies and import regulations vary by country. Please check with your local customs office for any applicable fees or restrictions before placing an order.

Undeliverable Packages:

  • In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will contact you to attempt to resolve the issue.
  • If the package is returned to us, we will work with you to arrange for reshipment at no additional cost.

Damaged or Lost Packages:

  • We take utmost care in packaging and shipping your order. However, if your package arrives damaged or is lost in transit, please contact our customer support team within [number of days] days of the expected delivery date.
  • We may require photo evidence of the damaged package or other supporting documentation to process a claim.
  • We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

Change of Shipping Address:

  • If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible.
  • We will make every effort to accommodate the change; however, we cannot guarantee that the address can be updated once the order has been processed.

Holiday Shipping:

  • During holidays, please allow for additional processing and delivery time due to increased order volume and potential carrier delays.

For the most accurate shipping time information, please contact our customer support team via email at info@axrot.com or call us at +44 7756260261. Our dedicated team will be happy to assist you.